Return and Refund Policy

Return and Refund Policy

At Sugarplum Treats SA, we take pride in providing our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we're here to help.

Returns
You have 2 days from the date of purchase to return any unused or defective items for a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please include a receipt or proof of purchase with your return.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.
Refunds are issued for the cost of the product only; original shipping charges are non-refundable.

Exchanges
If you need to exchange an item, please contact us at +27871478195. We will work with you to facilitate the exchange process.

Damaged or Defective Items
If you receive a damaged or defective item that was delivered by us and no third party delivery, please contact us immediately at +27871478195. We will arrange for a replacement or refund as soon as possible, at no additional cost to you. If you have collected the item it is sorely your responsibility to keep the item from getting damaged using the instructions provided.

Contact Us
If you have any questions about our return and refund policy, please don't hesitate to contact us at info@sugarplumtreats.co.za. We're here to assist you and ensure your shopping experience with Sugarplum Treats SA is nothing short of delightful.