Refund policy

1. **Cakes:**
- In the rare event that your cake does not meet your expectations or arrives damaged, please notify us within 24 hours of receiving your order.
- Provide clear photos and details of the issue for our assessment.
- We will either replace the cake or issue a refund, depending on the circumstances.

2. **Cupcakes:**
- Cupcakes are crafted with care, but if you encounter any issues, reach out to us within 24 hours of receiving your order.
- Share clear photos and a brief description of the concern.
- We'll assess the situation and, if necessary, provide a replacement or refund.

3. **Brownies:**
- Our brownies are baked to perfection, but if there's an issue, contact us within 24 hours of delivery.
- Include clear photos and details of the problem.
- We'll determine the best course of action, whether it's a replacement or refund.

4. **Chunky Choc Chip Cookies:**
- For any concerns with our cookies, let us know within 24 hours of receipt.
- Share clear photos and details of the issue.
- We'll work to address the problem, offering a replacement or refund if necessary.

5. **Bento Cakes:**
- Due to the personalized nature of Bento Cakes, returns are not accepted unless there is a quality issue or an error on our part.
- Notify us within 24 hours of receiving the order with clear photos and details to address the concern.
- We'll assess the situation and take appropriate action.

**Important Notes:**
- Refunds or replacements are at the discretion of Sugarplum Treats Pty Ltd and depend on the nature of the issue.
- Ensure accurate delivery information to avoid complications.
- Changes or cancellations to orders must be communicated at least 48 hours before the scheduled delivery.

Thank you for choosing Sugarplum Treats. We're dedicated to making your sweet experiences delightful!