Shipping policy
Shipping Policy - Sugarplum Treats Pty Ltd
Welcome to Sugarplum Treats Pty Ltd, where we strive to make the delivery of our delightful treats as sweet as the treats themselves. Please take a moment to review our Shipping Policy for a smooth and enjoyable experience:
1. Order Processing:
- Orders are processed promptly, and you will receive a confirmation email once your order is confirmed.
- Please ensure that all order details, including delivery address, are accurate at the time of purchase.
2. Delivery Times:
- We aim to deliver your treats within the specified time frame at the time of order placement.
- Delivery times may vary based on location, external factors, and the volume of orders.
3. Delivery Charges:
- Delivery charges are calculated at checkout based on your location.
- Any additional charges or taxes will be clearly communicated before you confirm your order.
4. Delivery Address:
- It is your responsibility to provide a correct and accessible delivery address.
- Inaccurate or incomplete addresses may result in delayed or undeliverable orders.
5. Changes to Orders:
- Changes or cancellations to orders must be communicated at least 48 hours before the scheduled delivery time.
6. Delivery Confirmation:
- You will receive a confirmation email once your order has been dispatched.
- Please ensure someone is available to receive the delivery at the specified address.
7. Unsuccessful Delivery Attempts:
- If our delivery attempts are unsuccessful due to unavailability or incorrect information, additional delivery charges may apply for re-delivery.
8. Delayed Deliveries:
- While we strive for timely deliveries, unforeseen circumstances such as weather conditions or traffic may impact delivery times.
9. International Shipping:
- We offer local delivery in Midrand, Johannesburg and Pretoria. Collection is also available. International shipping is not available.
Summer Cake Delivery & Care:
- Please arrange for someone to receive your cake and bring it indoors promptly.
- Keep cakes away from direct sunlight and heat, and refrigerate promptly after delivery or collection, following any product-specific care instructions provided.
- When collecting, transport your cake in an air-conditioned vehicle on a flat, stable surface, and travel directly to your destination.
10. Contact Us:
- If you have any questions or concerns about our Shipping Policy, please contact us at info@sugarplumtreats.co.za.
Thank you for choosing Sugarplum Treats Pty Ltd. We appreciate your trust and are dedicated to delivering sweetness to your doorstep!
Welcome to Sugarplum Treats Pty Ltd, where we strive to make the delivery of our delightful treats as sweet as the treats themselves. Please take a moment to review our Shipping Policy for a smooth and enjoyable experience:
1. Order Processing:
- Orders are processed promptly, and you will receive a confirmation email once your order is confirmed.
- Please ensure that all order details, including delivery address, are accurate at the time of purchase.
2. Delivery Times:
- We aim to deliver your treats within the specified time frame at the time of order placement.
- Delivery times may vary based on location, external factors, and the volume of orders.
3. Delivery Charges:
- Delivery charges are calculated at checkout based on your location.
- Any additional charges or taxes will be clearly communicated before you confirm your order.
4. Delivery Address:
- It is your responsibility to provide a correct and accessible delivery address.
- Inaccurate or incomplete addresses may result in delayed or undeliverable orders.
5. Changes to Orders:
- Changes or cancellations to orders must be communicated at least 48 hours before the scheduled delivery time.
6. Delivery Confirmation:
- You will receive a confirmation email once your order has been dispatched.
- Please ensure someone is available to receive the delivery at the specified address.
7. Unsuccessful Delivery Attempts:
- If our delivery attempts are unsuccessful due to unavailability or incorrect information, additional delivery charges may apply for re-delivery.
8. Delayed Deliveries:
- While we strive for timely deliveries, unforeseen circumstances such as weather conditions or traffic may impact delivery times.
9. International Shipping:
- We offer local delivery in Midrand, Johannesburg and Pretoria. Collection is also available. International shipping is not available.
Summer Cake Delivery & Care:
- Please arrange for someone to receive your cake and bring it indoors promptly.
- Keep cakes away from direct sunlight and heat, and refrigerate promptly after delivery or collection, following any product-specific care instructions provided.
- When collecting, transport your cake in an air-conditioned vehicle on a flat, stable surface, and travel directly to your destination.
10. Contact Us:
- If you have any questions or concerns about our Shipping Policy, please contact us at info@sugarplumtreats.co.za.
Thank you for choosing Sugarplum Treats Pty Ltd. We appreciate your trust and are dedicated to delivering sweetness to your doorstep!